Technical Account Manager - Korea

Job Title:  Technical Account Manager - Seoul, Korea

Department:  Seoul, Korea

Reports To:  Sales Director and General Manager

About our company

ANT has been an establish player in the TV market for over 15 years and more than 14 million TV subscribers access their content using ANT deployments. We are licenced and trusted by over 60 device vendors and influence every part of the TV value chain working with companies such as Cisco, Chunghwa Telecom, HwaCom, France Telecom, Humax, Philips, Pirelli, Sagem, Samsung, SaskTel, Telecom Italia, Thomson and YouSee.

Our ANT Galio Suite is an open standards based, flexible application & middleware solution for a wide range of consumer TV platforms. We combine consultancy and engineering services with the Galio Platform and draw on our deep TV heritage to enable media driven organisations to quickly create and roll-out innovative and profitable TV services attracting new subscribers, reducing churn and increasing average revenue per user.

We are recognised as a leading contributor to the HbbTV and OIPF standards in Europe positioning ANT as a thought leader with a material impact on the growth opportunities for partners and clients meeting the increasing consumer demand for new and innovative content based services.

Why we are hiring

The market opportunity for ANT is significant with connected devices and OTT services increasingly visible and consumer demand continuing to grow. Recognising the opportunity, ANT added to its sales team at the start of the year and has successfully generated a strengthening pipeline and a number of high profile customer wins.

We now need to add ambitious and capable Technical Account Management to that team to ensure we develop our business with those customers while continuing to build qualified new business over the coming months.

Description of role

As part of the ANT team, you will work alongside other members of the Sales, Technical and Engineering teams and deliver world class Technical Account Management and Support that reinforces ANT's role as a key partner in the success of our customers. You will represent the ANT business, delivering and coordinating resources across the ANT core functions to deliver the solutions and services required to support the customer.

Working both on-site and remotely with customers and prospects, as well as with industry partners, this role will be responsible for ensuring that ANT continues to compete effectively in this competitive market by pro-actively supporting customers in pursuit of their business goals.

Key Areas of Responsibility & Accountability

• Technical Sales (pre-sales), Account Management (pre-sales), Level 1 and Level 2 Support (post-sales) in the Asia region

• Demonstrably understanding and solving valuable business and technical challenges for our customers

• Development of productive key account relationships in target accounts and/or territory

• Effective internal communication of customer demands and trends that ANT needs to track and respond to

• Pro-actively managing the response of the ANT team to customer technical enquiries (pre-sales) / triage support issues (post-sales) with ANT Support team

• Provide Line 1 support during Asian time zone (mainly issue clarifications into RT system)

• Provide Line 2 support during Asian time zone (includes s/w builds and issue debugging)

• Provide technical hand-holding to new licensees on the use of ANT Galio software (excludes actual software porting and integration work)

• Create SoWs, process software release forms, create technical pre-sales packs

• Support the sales team to exceed revenue and KPI goals on a quarterly, and yearly basis. Such activities might include:

  • Opportunity qualification

  • Product demonstrations

  • Pre sales support

  • Internal customer briefings

  • Supporting industry shows

  • Leading customer workshops (Only applicable while in Cambridge)

• Structured management of technical resources to support pre and post sales activities

• Structured management of technical resources to support pre and post sales activities

About you

You will have...:

• Fluent Korean and English (English as a second language)

• Working technical knowledge in JavaScript, DOM, C/C++, Linux, Make, Scripts and key browser technologies such as NSAPI, plugins and Adobe Flash.

• Relevant knowledge in the fields of Middleware, Consumer Devices, Silicon Solutions or digital media solutions in TV operators

• Experience of working in a similar software environment

• Credibility and presence at the highest levels in the commercial and technical teams of relevant customer organisations

• An aptitude for communicating complex technical solutions in terms of commercial benefit to the customer both orally and in writing

• Supported sales success by leading technical resources in pursuit of new business

• A desire to succeed internationally

You will be...

• Of the highest integrity

• Self-motivated and resourceful in pursuit of personal and business goals

• Energised by the prospect of solving valuable customer problems

• Organised and willing to demonstrate initiative

• An active team participant - non hierarchical by inclination

• Flexible and responsive to business needs

• Willing to travel on a regular basis

Your technical competencies will be drawn from...

• Browser integration with TV-related system software

• Development and deployment of hybrid IP/DVB middleware and services

• Embedded systems development with a wide range of STB chipsets and operating systems

• HTML application development

• MHP, Tru2way and OCAP

• Efficient and maintainable C platform code

• TV standards: HbbTV, DTG, OIPF, DVB

• Coexistence between different application presentation technologies

• DLNA implementation and using DLNA for home networking

• XML

• MHEG-5 and MHEG-6

• HTTP, SOAP and related protocols

• W3C specifications

• TV-Anytime

• CE-HTML and UPnP remote user interfaces

• Use of DSM-CC for data broadcasting and synchronisation, including the UK and MHP profiles

Interested?

If you think we should be talking about this role please email your current curriculum vitae and a covering letter to recruitment@antplc.com