ANT’s Support Team provides customers and partners who licence our software the ability to obtain technical advice, report issues and receive updated software as and when required.
Customers with a current support agreement have unlimited access to the ANT Support Team via telephone, email and the customer support website. All support requests are logged using the ANT customer request ticketing system to guarantee full traceability and deliver the ability to provide performance metrics. Customers are of course able to view and track their support requests via the support website. The Support Team handle all facets of trouble-ticket management — including initial issue logging, ticket assignment, status reporting, internal and external escalations, and general coordination through to ticket closure.
The support website also provides further essential features such as access to documentation, FAQ and downloads of ANT Galio software.
The Support Team and associated website provides a single-point-of-contact (SPOC) for all technical aspects and support requirements relating to the ANT Galio Suite. The Support Engineers work closely with the ANT Account Managers and can quickly and easily call upon ANT Engineering to assist with diagnosing and resolving any problems or issues.